FAQ
Placing an order
Which payment methods can I use?
Which payment methods can I use?
At the checkout, you can choose from multiple payment methods, such as:
Visa, American Express, Mastercard, Paypal, Maestro, Google Pay, Shop Pay
| Paying via Revolut isn't working in our shop. Please use a payment method which is listed above |
What are the shipping times and costs?
What are the shipping times and costs?
The shipping times and costs vary based on the destination country for your parcel. The best way to check the shipping times and costs is to go to the checkout. After you have entered your address, you’ll be able to see the specific shipping details. You will not be charged at this stage.
Our indicated shipping time refers to the actual shipping time only (excluding time for customs inspections). Due to western sanctions and other circumstances beyond our control, there might be delays in shipping or in booking your package on a flight. We always use the fastest possible shipping method, but once the package is on its way, we unfortunately have no further control over the process!
I received a wrong/ defective item/ products are missing.
I received a wrong/ defective item/ products are missing.
If this should happen, we are very sorry! To be able to offer a fast solution and replacement delivery, please email us at support@kingofweighted.com and make sure to enclose pictures of the wrong/ defective item.
Shipping & Tracking
When will my order arrive?
When will my order arrive?
As soon as your order has been shipped, you will receive a shipping confirmation by email. You will find your tracking number in this email. By clicking on the number, you can check the status of your parcel and the estimated delivery date.
The status of my tracking link doesn’t change. What can I do?
The status of my tracking link doesn’t change. What can I do?
In rare cases, packages can get stuck or lost. If there is no update for more than 15 working days for international orders write us an email at support@kingofweighted.com. We will file a complaint for you so the package insurance pays for the loss and you can get your money back.
I've made an International Order. Where can I track my package?
I've made an International Order. Where can I track my package?
You can also find all shipment details in the tracking link. As soon as your package is handed over to the local post service in your country, make sure to use the button 'Shipment tracking in foreign countries'.
In many countries, only one delivery attempt is made. If you are not present at the time of delivery, the package will be sent back to us. Therefore, feel free to use the function in the tracking link to select an alternative pick-up option.
Returns & Exchange
How can I return my order?
How can I return my order?
Returns can be registered within 14 days of arrival of the parcel. You can find all information about our return policy here: https://kingofweighted.shop/pages/shipping-tracking
Submit your request in our Returns Portal
If you choose not to use our Returns Portal and manage the return independently, please ensure that the return package is trackable. This allows you to verify the shipment to us. Without tracking, the liability for any loss is up to you and a refund will not be provided in this event.
How do I receive my refund after returning the goods?
How do I receive my refund after returning the goods?
After we have processed your refund, the amount will be returned to your original payment method.
How can I exchange something?
How can I exchange something?
If you want to exchange something, this only works as follows:
- Request a return here: Returns Portal
- Attach the return shipping label and all customs information as mentioned on your package and send it back to us (once we have received your package, we will refund the purchase price minus the cost of the return shipment)
- You can place a new order immediately or wait until we have refunded your amount
Products & Fitting
How do I find the right size for me?
How do I find the right size for me?
For our KoW Belt as well as our SL PRO Half Stiff Elbow Sleeves and SL PRO Full Stiff Elbow Sleeves, you find a size guide on the product page. If you're uncertain, feel free to reach out to us via email to support@kingofweighted.com and let us know your measurements. We're always here to help you!